Frequently Asked Questions
What are the membership fees to be part of THIRDHOME Reserve?
There are no fees in the first year. In years 2+, Reserve members will pay the same annual dues as Exchange members which is currently $295 per year.
How do I book another Reserve property?
Reserve members can either book available weeks in other Reserve properties are on the THIRDHOME site or they can request stays in other properties through their Relationship Manager who will work with you to find the weeks you want in the properties you are after.
How are the Keys and booking fees calculated in Reserve homes?
We use the property's weekly rental rate to calculate both of these. A THIRDHOME Key has a value of c.USD$1250. Therefore, we divide the USD$ rental rate by $1250 to give us a Key level. For example, if the week rents for USD$25,000 it would have a Key value of 20 in THIRDHOME Reserve (25,000/1250 = 20). We round up to the nearest Key. Booking fees are then simply calculated on a USD $125 per Key basis. Therefore in THIRDHOME Reserve, a week that would be $25k to rent costs a member 20 Keys + a booking fee of USD$2,500. Essentially, the booking fee is 10% of the rental rate.
How can I book a week if I do not have any credits (Keys) in my account?
You are permitted to book another property first without any prior commitments in your own home so long as you have deposited at least one week into the club. We front/float you the Keys for your first booking if your initial deposits are yet to be booked by other members. Once your initial deposits have been booked, your account will be reconciled. If you see a week that you would like to book, but currently do not have any/enough Keys in your account, please contact your Relationship Manager who will be able to help facilitate this for you.
Do I need to take a Security Deposit for bookings at my home?
This is not necessary. All THIRDHOME bookings are covered by our partnership with Superhog. Please click here for more details on the coverage.
How do I arrange for additional services at the property?
All Reserve properties come with regular maid service and most have a property manager/concierge that can organize the additional services desired such as chefs, massages, fridge-stocking, restaurant, excursion and activity bookings etc. Payment for these are made directly with the host manager. In the event that the property does not have anyone who can fulfill this, please contact your relationship manager and we will organize it all for you.
Can I also have access to properties in the Exchange?
Of course you can. The Keys you generate in your Reserve home can be used on other Reserve properties or any other available homes in THIRDHOME.
Can I buy additional Keys if I am a few short for a particular booking?
We would prefer you to commit to additional time in The Club for other members to use to get more Keys, but we understand that this is not always practical. You are able to buy a limited number of Keys at $X00 per Key on a case-by-case basis.
How are you recruiting more members?
Discreetly. We are doing very little marketing and are relying on personal introductions and word-of-mouth referrals. If you know of anyone who you think would benefit from membership, please contact your Relationship Manager.
What are the main differences between THIRDHOME Exchange and THIRDHOME Reserve?
- Exclusivity and Privacy: If you wish, your home can be set up so that it can only be seen and booked by other Reserve members. It will not be able to be viewed by anyone else outside the Reserve level of the club. Temporary passes may be granted to prospective members to view the existing membership base, but the general public and THIRDHOME Exchange members are not able to see them. Personal info is not shared until a booking is made.
- Property Value and Exchange basis: To qualify for membership into the Reserve, homes must have a minimal per week rental value of USD$25k+ for their Peak Weeks. The exchange basis will be based on weekly/nightly rental rates as opposed to property value.
Can I cancel a confirmed booking?
As a Host, once a booking is agreed and confirmed through the receipt of email confirmations, the booking cannot be cancelled unless with the express permission of the Guest. In the event that a Guest agrees to a cancellation instigated by a Host, the Host is responsible for the refunding of the booking fee to the Guest and any non-refundable travel costs associated with the booking. The Keys associated with the booking will be returned to the Guest too.
As a Guest, if you wish to cancel a confirmed booking you can do but all booking fees associated with the reservation are non-refundable. The Keys associated with the booking are non-refundable too, unless THIRDHOME is able to find a replacement Guest for the stay or the Host manages to rent the property out in the conventional manner.
What do I do if I cannot connect with my Host or Guest member?
Please contact your Relationship Manager and we will be able to facilitate contact.
What are the Terms and Conditions of Membership and where do I find them?
The Terms and Conditions of THIRDHOME Reserve membership are governed by the Terms and Conditions of THIRDHOME membership. You can review them here.